Customer Testimonials
Robert in sales was a great help service was great
Fast efficient and great service. Everyone was very courteous and helpful. I would definitely come back again.
Went in on Saturday the 7th of November around 11am and got an oil change and battery replacement on my Ford explorer and Tom Mackey took care of me and got me out in a little over an hour! Thank you Tom!
Fast and efficient
I would give them a 0 if I could. I went in to buy a car from them. As soon as I pulled up in the parking lot, the salesman literally stuck his head through my car window asking if I was buying a car. I said yes, and already he was desperate and pushy right from the start. Then, he asked me what type of vehicle I was looking for, and I said I wanted an suv. Then he pulled one up on his computer, which I took a liking to. He kept changing the price for the vehicle. Then ... Read More Google - Nov 13, 2026
Good evening Napleton Ford of Oak Lawn,
Five Stars for Luke!
Luke Clarizio took great care of us on 11/12/2026 with our purchase of the 2-Door Bronco Badlands.
We purchased four trucks since 2022 all four are different brands.
GMC Sierra, Mercedes-Benz Sprinter, Chevy Silverado and a Polaris Ranger 1000.
I have to say that our experience with Luke yesterday was our best experience and we will definitely be back.
Luke showed us around your dealership and introduced us to the parts department, shop, service garage and cashiers.
We will also recommend and share Luke's contact information with family and friends.
Thank ... Read More DealerRater - Nov 13, 2026
Karen and Don helped out a lot during my car process. they helped with everything and i felt very comfortable with them.
Great job. Very friendly and quick. Never have had an issue when coming to this dealership.
Outstanding service and was treated with the utmost respect and courtesy. Top Tier Customer Care!!
I had such an easy purchasing process with Luke! Very quick, helpful, and addressed our needs and concerns before purchasing our new vehicle!
excellent, professional, knowledgeable, experienced, friendly staff person, who was very nice in keeping me informed and verifying information; good service; regular updates
Kevin was wonderful to work with. He kept me updated on my car process and found a loaner for me to use. Great experience all around.
The service department was unmatched when it came to customer service. I truly appreciated his due diligence.
I was unhappy with the service I was provided on my vehicle. It was returned to me with the audio system not working.
Tom and his team make sure everything is done complete and in a timely manor time.
Another great experience at Napelton Ford! Went in on a Saturday for an oil change and new battery for my Ford Explorer and Tom Mackey was my service advisor,and he is also the service manager.Tom got me out in a little over an hour.Good guy and very helpful! Thanks Tom
Our recent car buying experience at Napleton was easy and not stressful. Working with JOHN, Mark, and Maria was informative and every effort was made to help guide us in making a good choice of vehicle and benefits for our budget. The entire experience was low pressure and ended up being a choice we controlled and were not taken advantage of in any way. Napleton is off the beaten path but well worth a trip to see what they have to offer there. KUDOS!
Stephanie was amazing help wise, answered quickly and helped solve my problem!Wasn’t impressed with purchasing my car and getting 20 miles from the dealership when the tire pressure sensor came on for me to relize the tire had a huge bubble in it. After I was told it passed inspection and was safe and ready to go. They did put all new tires on the vehicle and provided a rental car but not exactly how you want to start off with a new car. I had to drive over 4 hours to drop the car off to have the new ... Read More DealerRater - Nov 8, 2026
Drove right in at the time of my appointment without having to wait. Services were done in a reasonable time and Tommy was great.
They have a shortage of mechanics. I had an appt. for an oil change and it took 2 hours.
Yesterday I got a 2026 Bronco. John and Stephanie were amazing. I would highly recommend. Oh I also LOVE LOVE LOVE my new Big Bend!
Very bad experience with this delar
The staff at the Napelton Oak Lawn facility were very helpful. They sent me information to let me know what all the problems were and gave me a good timeline for repairs. Really glad they took care of my Ford Edge.
Probably the easiest vehicle purchase
Great service, very personable and helpful.
The customer service person is vey nice and helpful person! Thank you for the nice service.
Pleasant service writer, and not a long wait. The place was also very clean in the waiting room
Nick ristich is honestly the best car salesman I've ever met in my life . Definitely made my dream car come reality!
Everyone at Napleton is extremely knowledgeable and willing to answer a ton of questions. Im always impressed at the minimal wait times.
Bill Parks was great from drop off to pick up. Like always, he explained options and communicated everything that was needed.
I purchased my vehicle at Ford of Homewood and spent 2 years trying get my 2024 Ford Escape repaired … various transmission issues…… My friend Mary used to work at a Ford dealer and knew people at Napleton Ford specifically PJ and Kevin…. Awesome!!!!!! They are Wonderful!!!!!! They made sure I had loaner to use to get back and forth to work, that I could keep and drive and not have to keep switching out like the made me do at Ford of Homewood….they went through the vehicle thoroughly and when I picked it up it drove like brand new …. Its was ... Read More DealerRater - Nov 2, 2026
I had a great experience buying a car, this dealership was accommodating and very helpful.
Tommy was very friendly, super helpful and so informative. Highly recommend him for servicing needs and questions.
Mario demonstrated great customer service ! He’s friendly and people person . He understood exactly what I needed . I will be back.
Very Professional Well Organized and I Well Tell Every One About My Experience At Nap.
Long wait for part but they were great in making it as easy as possible. Appreciated the service.
They were easy to work with on a recall repair needed. Their pickup and drop off service is really great.
As an out of state purchaser I was apprehensive about the logistics but they worked transparently and patiently through the pre purchase inspection and purchase process.
Went in for service, and Kevin was awesome! Super respectful and treated me like family.
Drop of my truck for oil change maintenance package service looks like my tires did get rotated but were never properly programmed or air was not checked front air pressure is lower then rear pressure since they were rotated truck flag TPM’s light the next morning so I had to correct the air pressure issue.
Great to work with. Straight forward and the sakeswomen was very helpful and informative. I would do business with them again.
No communication unless I initiated it, had my car for a week, no urgency to get it back to me, also charged a ridiculous amount ($221) for an oil change...won't be returning
Rudy, in service was great. Got me in and out quickly. Chris, was great, too.
No communication unless I initiated it, had my car for a week, no urgency to get it back to me, also charged a ridiculous amount ($221) for an oil change...won't be returning
Best Ford location I've been to!! Bill really enjoys his job and takes pride in his customer service! I wont be going to any other location!
Mario was very attebtive and orofessional. He let me know when my car was ready
Easy stress free buying experience. Nick was great and easy to work with. Would recommend dealership.
My service at Napleton Ford couldn’t have gone as good as it did if it wasn’t for Bill Parks. Bill was very helpful and was willing to do his best to take care of everything for me. He was very friendly, very professional and super down to earth. He is the kind of person you want on your team! Thank you for everything Bill. You are the best! I’ll definitely be coming back to Napleton!
Bill was a excellent service writer. He was kind and courteous. I woukd recommend this dealership without a doubt
My service on this day was very good. Service consultant vas nice, polite, professional and easy to work with. Explained everything and did everything to accomplish my needs. Thank you
My advisor Kevin was very helpful and answered all my questions. My wait was not long either.
I have been dealing with this Ford dealer for several decades when it was Hawk and now Napleton. I keep coming back because of the treatment and love I receive when I am there. I am always greeted by an employee as I walk in dealership. Don Bros is always there to help and is the number one reason I keep coming back. Don is an amazing numbers guy, and an exceptional human. Napleton you are so very lucky to have him! I send my family and friends into this dealership, and he treats them the same way he would ... Read More Google - Oct 28, 2026
Mario and Tom in the service department are simply amazing. The care they provide is beyond words great. Thank you for everything!
Stephanie was awesome ! So helpful and so sweet definitively would recommend coming here for any future purchases !
Great dealership, ask for Stephanie! ❤️
Helpful staff. Quick service. Everything done on time with no issues. Even recall done .5 stars.
They were very nice and professional. Chris has great customer service skills. They guy that took me in was great
Amazing, Respectful costumer service and workers very helpful with any question you have and very clean
Your labor rates are extremely high Almost $800 in labor charges for 2 hours of work That is why I really don't like Napleton
Today I bought a car from Nick and he was very nice and fair. He made sure that my family and I were well taken care of and it did not take a long time! I got the car that I wanted!! Thanks again Nick for getting us into a new vehicle!! We are already enjoying it!! Nick has the best attitude and knows how to accommodate his customers! Nick is the best!! Thanks again Nick!!!
I went in for a simple oil change and got some of the best customer service in the business.....
Kerry was very helpful, friendly, and professional throughout my experience. Great customer service and definitely recommend working with him!
Mario was so nice and very helpful! GREAT customer service from him !! He took his time explaining everything!
Employees are professional,courteous and take their time to make sure that all your questions are answered.
If you’re looking to buy a car go see Jay she is the absolute best I highly recommend
Service dept was great they were knowledgeable and friendly and was done in great timing
I bring my car Saturday morning very bet Customer Service they retain my car for three days I work for Uber. They made me lost so much money and they didn’t fix anything.. I told him when I bring my car. I just need a radiator new one that’s only the problem.. I would never want to come back to this place. They cannot even write my last name correctly.
Stephanie was knowledgeable and attentive during my car buying experience. Stephanie new features that I wasn't aware of, from the 360 view to the seat setting option. The family loves the Bronco, thanks Steph 🤗
Bill and Mario in the maintenance department went out of their way to help me when I was in a time crunch. The correct part wasn't on hand to make the repair but they got the issue resolved and got me back on the road. I genuinely appreciate their proactive support and effort.
Kevin was AWESOME! Welcomed me in with a big smile. Facility was nice and clean
Best Ford dealer I have been to! I have absolutely no complaints I wont be visiting any other one
Hawk ford is the only place I will bring my car. They take such good care of it.
The dealer was very easy to work with and offered to test drive right away. We knew exactly what we wanted and they didn’t try to sell us anything else. Also they stand by the online price, which was cheapest in my area. Also held the car for 2 days while we got financing through our bank and work around work schedules. We will definitely recommend to other and go back.
We were very pleased with the way Bill took care of me and the service we had. Nothing but a good experience.
Excellent customer service given. Makes me stay a Ford customer permanently. I appreciate the cleanliness of the business as well
We had a great experience working with Steph! She was so friendly, helpful and made the entire car buying process easy and stress free. We really appreciate her help and would definitely recommend her to anyone looking for a new car!
Jay was fantastic! She was very knowledgeable about my Bronco Sport. The entire process went very smooth.
⭐⭐⭐⭐⭐ Napleton Ford of Oak Lawn is a great dealership with a professional and friendly team. The staff is helpful, respectful, and dedicated to providing excellent customer service. They make customers feel welcome and take the time to answer questions. I highly recommend this dealership to anyone looking to buy a vehicle. Thank you for your excellent service and support!
The dealership was excellent at all points. We were acknowledged and welcomed right away by Bill Parks. He was friendly, professional and quite helpful with all my questions!
Just bought a ford maverick xlt. My salesman Stan Gibson was great along with the finance department. Stan didn’t seem like he was just trying to close a deal. He actually took the time to learn about me and my situation to help get me into the the best car for my needs. I also learned about him and his volunteer work coaching kids football and wrestling. The whole experience felt more like a friendship than a business deal. I would absolutely recommend Stan to anyone looking to get into a new vehicle.
Service was nice and when I picked my vehicle up everything was explained that was done to my vehicle
I buy all my cars from here. Jay's the best!!!
Upon arrival I checked in the service desk and approached the service advisor Kevin Fondren, I made him aware that I hada appointment for an oil change and to have the council of the car checked.
Kevin was extremely condescending and explained in his up toned voice and how they could maybe not accommodate my needs bc of miscommunication with the operator I made my appointment with. Kevin continues to make me aware that for future reference I would need to call him or a service advisor directly in the future to have the appropriate information. Now seems to me ... Read More DealerRater - Oct 15, 2026
Great service
Did stuff with out asking me or telling me it was going to be 500 dollars, will not take my truck there again
Professional, very clean and fast operation with friendly workers on staff. You have good organization
The service center technician was prompt in addressing the recall issues for my vehicle. The customer service representative was friendly.
I need to bring my car in for a diagnostic evaluation. I was working with Mario. He explained exactly what my options were, and how much it would cost. Honestly, my options weren't great, but Mario went above and beyond trying to help me. I truly appreciate it.
Everyone there seemed to be working as a team. Nick was our guy and he was A.W.E.S.O.M.E Balanced out selling and caring like it was an art. We were very impressed with his work and ethics and ability to connect at a deeper level
The service people were a pleasure to deal with. Highly recommend this dealership. Don’t know why they ask us to put 15 words minimum.
