Customer Testimonials
Great customer service and I needed transportation home and back to the dealership, They had transportation within 5 minutes
Very professional and helpful. The waiting area was pleasant, comfortable chairs and a tv. Didn’t mind waiting
Friendly, Responsible, & Responsive… an enjoyable experience. I would recommend to anyone looking to service their vehicle.
This dealership I been coming to for three years. Everyone has great energy and very professional. They normally have my vehicle ready the same day so that is a big plus but overall it’s their professional attitude and good service that keeps me coming back .
Being a buyer from out of state Stefanie made everything smooth and comfortable without being overwhelming!! I appreciated everything that she and the finance team did for me.
Staff was very helpful, specifically Mr. Mackey. From the time I pulled in, I dealt with the same person which was nice. He explained and offered me different things needed to help with the up keep on my car which I appreciated.
They had very good customer service and were patient with the customer. Was very impressed.
I had a great experience with the service department at Ford Napleton when I brought my pickup truck in for an oil change. I absolutely loved that everyone was friendly, professional, and helpful. The service was handled efficiently, and I really appreciated the communication and attention to detail throughout the visit.
It’s always reassuring to know that your vehicle is being taken care of by people you can trust. I’m very happy with the service I received and will definitely continue bringing my truck back to Ford Napleton for future service. Thank you to the entire service team ... Read More DealerRater - Sep 27, 2026
Great service and always courteous. Very accommodating with explaining situations plus timely turnaround with repairs
Great experience and very professional especially the service writer. He was on top of the whole experience
I have been a regular for a while. The advisors are great. They do a good job servicing my vehicle.
They were friendly and timely. Only thing wish I had gotten the WIFI password. Much appreciated.
I like the way they greet you at your car and the appt. Info Is on your phone They come out with their pad and it’s all confirmed. Good stuff
Great experience here. My vehicle purchase and financing was quick and easy.
My car was repaired in a timely manner and I was kept informed along the way
My visit was Excellent.I would recommend this dealership and they won’t be disappointed. 🙂
Experience was great. Bill was very helpful and explained everything in detail. Service was fast and easy.
Mario greeted me ask if I had appointment and ask what's was going on with my car, friendly customer service also kept my inform what was going on with my car. Thanks so much
service was friendly and inform and i will return when my next oil change is required
It would help if the service guy assisting you that provides you with there card to contact them actually answers there phone listed on the card. Not 1 ti.me did the agent answer there work phone when I called from Friday up to my pick up date Tuesday This dealer rates per hour are an over charge for small jobs. Not a happy customer
I had an outstanding experience purchasing my 2026 Ford Ranger XLT SuperCrew 4x4 from Napleton Ford of Oak Lawn, and I especially want to recognize my salesperson, Michael Rodriguez.
I had been shopping around and comparing several dealerships, pricing, financing, and incentives, so earning my business wasn’t a given. Michael went above and beyond throughout the entire process to make sure I was satisfied and comfortable with the deal. He was responsive, straightforward, answered my questions, and worked through the details with me instead of simply trying to rush the sale.
What really stood out was the service after we ... Read More Google - Sep 22, 2026
Excellent and quick service. The technician was very thorough and attentive I would recommend him next time I come in for servicing. Great service!!!
I had great service. My advisor gave me recommendations without making me feel pressured into any unnecessary work.
The service was great. I didn’t have no problem when they finish. They came and got me and told me my car was ready. Thank you Betty Hyde.
I scheduled a service appointment for my 2020 F250 with the Commercial Truck Center for 9-15-26. I dropped off the truck the afternoon of 9-14-26. I informed Chris, the service writer, that I rented a car for one week and would appreciate notification when the truck was finished. He assured me the team would act quickly.
Yesterday afternoon I discovered the service department had done nothing with my truck,
The service department failed to even look at the truck. I spent roughly $400 on a rental car and accomplished nothing. I look forward to telling all who ask, what a ... Read More DealerRater - Sep 22, 2026
Nick Ristrich is an exceptional sales professional; his consistent diligence and proactive approach were instrumental in facilitating my Lexus purchase and ensuring all my requirements were met. I highly recommend him for your future vehicle needs.
I was very pleased with the experience I had at the dealership very helpful and willing to answer any questions I had
Ask For Luke! He went above and beyond with customer service. (Even in the rain) Amazing location & large inventory💫🙌🏻
This dealership is very courteous. The staff is very helpful. I would recommend my friends.
Walked into the dealer not knowing what car was best,Stephanie helped me out walkout with a nice car and good price , rlly nice and helpful thank u!
My experience was fast and very satisfying. Would recommend them to anyone. I have two vehicles and I take them both there because of the tremendous service.
The pricing in the service department is insanely egregious! $106 for an oil change and another $38 for parts? And that USED to include a tire rotation. Nope! Now that's an additional $50. Took my truck in for a recall. Got an oil change since I was there. Turns out there were no actual recalls, only warning announcements. Oh by the way, you need a wheel hub and a speed sensor. It's gonna be $1,700. No, it's not. Bring me my vehicle. Well, we performed an inspection and diagnostic. Your total with the oil change is $505. IKYFL.
Never again!
The service ... Read More DealerRater - Sep 19, 2026
Karen and Mike R, are the best
Bill is a great service representative. He always take care of me. I’ve been coming to the dealership over 20 years bought three cars from them. He’s one of the reasons why I keep coming back. He’s a familiar face and he very Ford knowledgeable
Great , and friendly service people, knowledgeable staff. Best mechanics with great communication skills. I would highly recommend recommend to anyone.
They were quick, very knowledgeable and honest with their approach. Also the completion time was right on target. Bill Parks was great. And the actual service guys were also great.
I love the service there
I was extremely satisfied with the service I received from Bill when I came in for my oil change. Bill was especially kind, attentive and took special care in making sure all my maintenance needs were met in a timely manner. I would recommend Napleton Ford of Oak Lawn to anyone who asks for a dealership referral! Keep up the great work over there and specifically...Thank you again Bill!
Mr Bill Park 1158 has great customer service and informed me about my car and informed me what was going to be done and approximately how long it would take
I went to Napleton after Westfield was unable to fix an issue they caused when repairing my air conditioning. After the repair, my dash was not hooked back up properly, and unfortunately, Westfield failed to correct the problem.
Napleton fixed the issue with ease! I wish I could remember the young lady’s name in the service department because she was absolutely wonderful. Tommy was also great and very helpful throughout the process.
The difference in service was night and day. I honestly wish I had purchased my vehicle from Napleton originally instead of Westfield. Thank you to the Napleton ... Read More DealerRater - Sep 16, 2026
Second or third time taking my 2025 Explorer to this place for a recall, only for the SAME DUDE tell me to look for bubbles , those aren’t bubbles, that was from a rock. They continue to tell you to bring in your vehicle, WASTE YOUR TIME AND DAY, to tell you you’re wrong. Dude does not listen; interrupts constantly; and have the audacity to tell me a rock hit my windshield when I know a ROCK did not cause a BUBBLE that is now conforming to a pin size break. There was a blackish gray bubble abrasion that was ... Read More DealerRater - Sep 16, 2026
Run their contract through ChatGPT. Snap a photo of your invoice and get a second opinion. Even after you've signed, double check the add ons. Might save you thousands.
Napleton and Ronald were great to work with! They were responsive and helped us feel comfortable with the used vehicle we purchased. Appreciate all the help!
If your in search of a new or used vehicle I would contact thee best salesman I’ve ever had the pressure of working with Stan G. I contacted him on what I was looking for and he found it super quick.
In an extremely stressful situation, car buying , Jay handled it extremely phenomenal. She explained everything thoroughly. The dealership was kind they took care of all of my needs . I needed, including picking me up from a rental car place. Jay was a complete professional. The Napleton group is a pleasure to work with thank you thank you thank you I would recommend Jay she is awesome.
The sales staff were friendly, knowledgeable and efficient. They made the entire car buying experience easy.
Didn’t do recall 3 of them for my Lincoln or said when they could . I made my appointment 3 weeks in advance. I’m worried for the transmission and the wiper and what will be done and when???? Not happy with their service or communication . Didn’t provide any info
My Husband and I walked in on a Saturday and within 2 hours we walked out with a vehicle! The process was painless and to top it off it was quick! Shout out to our salesman Nick Ristich! He was the best very friendly and entertaining. Please put this guy on a commercial!
Mario, my service advisor, was as professional, courteous, and helpful as anyone could expect. Jay Sweis, a sales advisor, was the same.
Bill is an excellent service writer. Is very responsive to returning calls in a timely manner and making sure to get to the bottom of the problem.
Kevin helped us was knowledgeable and courteous. Got us, In-N-Out in the timely fashion within the timeframe that he promised and with great customer service. Thanks, Kevin.
Simple oil change. Specifically asked if they top off fluids. Told yes. Came home only to see that they completely ignored filling the windshield washer reservoir. Will not return here. Very dissatisfied with both quality of service and pricing. This is a perfect example as to why the public has a hard time trusting the car industry.
If you've ever been mistreated at a dealership service department, go see my friend Bill Parks at Napleton Ford in Oak Lawn. With decades of service experience, he is my trusted advisor. I know he is doing all he can to facilitate quick parts delivery, keeping good notes of all the work done and diligent go-between of technician and warranty company. He is doing his part to make a system that is difficult to navigate as client friendly as possible. My vehicle just turned over 100k miles and it runs great thanks to Bill's help.
Thank you for such great service to my vehicle.. I’ve never had any problems with my oil changes.. thank you!!
The Ford Oak Lawn group were all great. No pushy sales people, just looking to put you in the right vehicle at the best price. Clean space and kind employees.
Bill answered every call and every question. He was helpful with dealing with the warranty company.
My first visit to this dealership was truly impressive from the moment I arrived at the service line. Within just three minutes, I was warmly welcomed by Sales Consultant Mario Komenda. Although I had scheduled my appointment online, he couldn't locate any record of it, but he reassured me not to worry. He quickly took my information, outlined my service options, and after finalizing my order, accompanied me to the waiting room, which was not only clean but also very inviting.
Before long, Mario came in to discuss the findings about my car and thanked me for my visit. ... Read More DealerRater - Sep 9, 2026
They worked so hard for me to get me what I wanted! I appreciate it!
Very transparent pricing! From sales to finance and delivery of the vehicle, the whole process was a pleasure
My vehicle died on my after only 8 years of purchasing it, The dealership not only got me into a nice vehicle with low miles, they took care of the vehicle that died on me as well.
Everyone was very good and kind and nice and took very good care of me
Mario was great in communicating on what needed to be done with my car, the estimates and how long it would take. Very helpful. Thank you! Ginger
Normally, excellent. My last two appointments were less helpful; I received misding or incorrect parts.
Bill, Tommy and Pj did such an amazing job assisting with my Ford Escape! Incredible customer service!
I had my oil change done at the quick lane area. I was not happy with the price, but the service was good.
Mitchell was excellent! Seamless purchase. Marc and finance was also very informative and took his time with us.
Nick Ristrich was an amazing sales person who helped my purchase my bronco big bend and made me feel not rushed and made me feel like family, super chill sales person
Answered all my questions. Let me know as soon as my oil change was completed. Reviewed recommended maintenance with me. I have an appointment scheduled next week.
I was very happy with the efficiency and polite service always happy to deal with there service department.
Stephanie was great, got the deal worked out and flew in all the way from Texas and everything was what we agreed on
Great people, hard workers and true to their word. I would work with them again.
The customer service rep was friendly and took me right away even though I didn't have an appt.
Nick R was an excellent salesman! He truly makes your car shopping experience a familial one. He and the rest of the team worked incredibly hard at helping us find our dream car and we couldn’t be more excited with our purchase!
Kevin in the service department was extremely helpful, polite and knowledgeable. He explained everything in a way I could understand without making me feel dumb. lol The word done on my car was done with care and done correctly. It was a great experience. I highly recommend this dealership.
The customer service was Great and the staff went above and beyond to help the customers. Thank You
(Translated by Google) General Super In love with my Ford Explorer (Original) Geneal Súper Enamorada de mi Ford Explorer
Service is always excellent they go over everything that I need to know whole staff is great
The guy who helped me was very friendly and did a great job. Very happy with the service I received.
These guys exceeded all my expectations by helping in the process of buying a new vehicle. They treated me like family and didn't make me feel like I had to buy a vehicle there. Just when the timing was right, we ended up stumbling upon a Velocity Blue Bronco Big Bend, and Nick Ristrich was amazing throughout the entire process. He worked his magic and made it work, and I got to take the truck home. I left smiling and speechless. Thanks to all of them and Nick Ristrich for making it possible.
Everything went fine until three days after my service, when my truck stopped on me and I needed a tow truck to transport it back to my house. I'm waiting for a tow truck now to bring it back to the dealership to correct the problem.
We had the pleasure of working with Jay! She is wonderful! Treated us like family!
I walked into a busy shop for an oil change and was greeted by a friendly face. I expressed concern about an issue with my vehicle. The representative suspected the problem. Then I was thoroughly informed of the mechanics involved, the repair process and resolution. The representative was on my side. I was told I could call him anytime . Communication was kept during the whole repair and my questions were answered diligently. The issue was resolved avoiding a costlier repair. I will be back for my next oil change and any future questions.
Napleton Ford was great. We knew what we wanted going in and the process of buying our new F150 went smoothly.
My experience here at ford mr. Stan was very professional using all options to get me into a nice new car. I was very pleased with His great custom skills. I would definitely recommend him to my friends, and I shall return when I’m ready for a new Car again..
They repaired the tire but they could have put the spare back under the truck instead of just putting it in the bed
Tim was awesome! Service was pretty fast and yes, I'm glad I chose Napleton Ford!
My automotive service appointment went very well. The staff was friendly, professional, and kept me informed throughout the process. My vehicle was serviced promptly, everything was explained clearly, and the work was completed correctly. Overall, I was very satisfied with the experience and would gladly return for future service.
Excellent service . I said great service. Will be back again. Close to my house. Good
There are a few associates who work there that make your experience so pleasant. They take the time to explain things without rushing you out the door.
Quick maintenance. No hassle. Great hospitality. The office was clean and bathrooms were tidy. Did not disappoint
Tim was polite and courteous. Customer service was great.Didnt rush or hurry you out
We had a wonderful experience with the purchase of our new Ranger. The staff were friendly and knowledgeable from beginning to end.
Service advisor had a dry and belittling attitude when I took my truck in for a recall. He didn’t hear my concerns. After picking up my truck, it took over an hour for a porter to bring it back out. Very poor experience. I took my vehicle in for a recall with no warning lights or problems and can be confirmed with pre work pictures. They claim after the software update 3 new lights came on and demanded 2500 to fix. The advisor was rude & said its like updating your phone and new problems come up which makes no sense. ... Read More DealerRater - Aug 23, 2026
Napelton Ford is exceptional and the ONLY dealership we consider working with.
