Customer Testimonials
I had a great experience with Karen as my salesperson. She was very thorough and went way out of her way to find me what I wanted at the best price. She was also extremely personable and professional. I was dreading the thought of going to a car dealership to buy my new vehicle but Karen and the whole team at Napelton Ford from the finance department to the manager made it a dealership that I would highly recommend to everyone!! Don’t forget to ask for Karen.
Had another great experience with Nick Ristich and team. This is the 2nd car I've purchased there and left happy. I highly recommend dealing with Nick to get you a great deal on a car. He goes out of his way to help
Process was quick, and staff, specifically, John Potter, was helpful, explained everything and was able to get me into the vehicle I wanted. Great service.
Well, this place is always busy for service. It is frustrating to wait in a long line of cars BUT be patient because they work fast and efficiently. I am always out in 30 minutes and the waiting area is clean and comfortable. I really like that I get alerts on my phone and check out is 75% automated- the other 25% the senior service advisors, like Bill Parks, like to say goodbye, talk next steps, and give you a pat on the back or a fist bump if they think you’re cool. They will get 5 stars when they fix that other ...
Thank you Ali
JP was amazing. He reached out early and had everything ready to go so I could just get in and drive when I went to pick the car up. Highly Recommended!
I received great service by Irving when I bought my new Maverick he is agreat sales man I recommend you ask for him you won't be sorry
Thank you Ali
The service was stellar and completed in a timely manner. The service coordinator was knowledgeable, polite, and helpful. He explained what had been completed. In other words, he was a great communicator. I have always been satisfied with Napleton Ford and Ford vehicles.
my family and I have been buying our cars from Karen for the pass 10+ years!! alway great friendly service...we wouldn't go anywhere else!
Nick the salesman was very nice to work with he was very helpful and he answered all my questions and was very nice as well thank you Nick come see him for your next car or SUV at napelton
I went into Ford in Oak Lawn because of special employee discount specials. As I was wondering around the lot looking at new Explorer’s and Bronco’s my salesman, Mario approached me. He took the time to get to know me and what kind of cars I have driven and what I liked in cars and trucks. He listened and helped guide me to the choice I made. The entire staff and crew worked well as a team and it left a great impression on me.
I came to help my sister get a car and ended up getting a new Bronco! Nick the sales guy work so hard to get me the best value for my trade in and im so happy with my new 2024 Big Bronco! If you need a car go see Nick he'll get you right!
Nick Ristich was the best
John Potter has been dealing with us for years. He is knowledgeable and easy to work with. Always made our purchase a very good experience.
Great service. Matt was very nice.
3.5 rounded down. When I made the appointment, I was told on the phone that it should only take about an hour to an hour and a half to fix the recall. When I arrived I was then told it could take upwards of four hours, just depending on when they could fit me in. The appointment was made to guarantee I was on the schedule. Either respect the appointment time or be more upfront with wait times.
Bought my bronco from them a year ago from out of state. The young lady I worked with was very nice. I think I let her down by giving 5 stars in everything but four in one category. My only gripe about the dealership is they try to hard sell you on getting a low jack like these cars don’t have locational data on them already. But in fairness, they didn’t charge me for it
JP took care of us very well. Leaving out with a new Bronco
John (JP) was an absolute legend to work with. This is a guy that they need to clone and put into every car dealership. He's straight to the point, polite, courteous and respectful. It's not easy car shopping with a toddler and JP and the team at Napleton Ford made us feel right at home. Not to mention, we came from southeast Wisconsin to make the deal happen and JP and the team here made it totally worth the drive. Thanks again, guys!
Stan was incredibly helpful in finding the perfect vehicle for my wife, Barbara, specifically her Denali. We have three grandchildren under two, so space for strollers was a key requirement. Stan was attentive to her needs and addressed every one of her concerns. I also appreciated his guidance on utilizing the media screens to play DVDs and access our Xfinity service. Thank you, Stan, for your thorough understanding of what we were looking for and for taking the time to answer all of our questions. Your assistance has made a difference, and we're grateful for your support. A happy ...
Ronald is the BEST
John Potter, sales, sold us a Mini Cooper. Was great, understanding, polite, trusting and professional. Would highly recommend working with him to buy a car.
Nick R. is the man! He was professional, friendly, and helped out a bunch! 11/10 experience!
I had an excellent experience at the Napleton Ford dealership of Oak Lawn. I was very pleased with the kindness and professionalism of the staff especially sales consultant Ali Huseen. His work ethic and honesty is unlike anything else and when I return to Napleton Ford I would be very pleased to be helped by Ali again.
Rick was great unlock Westfield work with my needs
Great
We had a major repair that cost a pretty penny but Bill really worked with us and helped us out a lot to resolve the issue. It was very big job and was done in a timely manner. I’m definitely coming back for any other services that’s needed. Thanks again Bill you’re very much appreciated.
I was satisfied with the work done on my car
I went for a test drive at Napleton Ford in Oak Lawn and Nick Ristich set me up!! It was a great experience and I look forward to working with Nick in future. The whole team that I interacted with was fantastic. Thank you again!!!
Fastest car buying process ever ! Waking in to get options walked out in an upgraded, fully loaded SUV that I love!!! Nick made the whole thing painless and effortless!! I will definitely send my friends and family to him !
Our sales rep, Mario, at Napleton Ford in Oak Lawn, Illinois, is one of the best vehicle sales professionals we have ever had the pleasure with whom to work. Mario helped us obtain a beautiful 2025 Vapor Blue ST-Line Explorer at a decent price and he gave us a pretty fair price for our 2018 Escape with 16,400 miles. Mario and his associates were very kind, courteous and helpful. Mario’s professionalism speaks volumes for Napleton Ford and we were pleased working with him.
Best service you will ever have.
I stop by the ford dealership on my way from the dentist to look at some Bronco's. Wasn’t planning on buying anything just to inquire about the styles. When I got out the car Nick Ristich approached me. I immediately stated I’m not looking to buy today, I just want to sit in a Bronco and look at the different body styles. He immediately said no problem. I can help you take a look and answer whatever questions you may have. He stated that I deserve a new car. I was so nervous I sat in a ...
I had a fantastic experience working with Jeff Treadwell at Napleton of Oak Lawn! From the moment I walked in, Jeff was personable, attentive, and incredibly detail-oriented. He took the time to understand my needs and made sure I felt completely comfortable with my purchase decision. His knowledge and professionalism made the entire process smooth and stress-free. I highly recommend Jeff to anyone looking to make a big purchase—his guidance and expertise truly make a difference!
ABSOLUTELY LOVE NICK AND MARIO!!!!!!!!!!! I got my second car here and they helped get into exactly what I want and a great price I wouldn’t go anywhere but here for service I mean that whole hearted nick has always been my go to this place makes me feel right at home. If you’re looking for great service great people, prices and vehicles this is gonna be your place no joke!
They made purchasing a new Ford F-150 XLT effortless. The right price up front, and through document signing in 15 minutes. A great experience.
Nick Ristich was super helpful! Got us in and out quickly! Thank you!!
Very nice & professional customer service. Great & quick technicians also. My guy Tim is the Bomb dot com.. Tim knows customer service. Mr. Napleton, Give that man a raise! To top it off, one of the sales guys also gave my daughter Chips on the house. We also met Mr. Napleton (the younger edition). Tall young handsome dude! Listen folks, I’m originally a Southerner, & I know hospitality. Do yourselves a favor & head over to Napleton in Oak Lawn for some good ole southern style hospitality & tell em Mr. Chuck Taylor sent ya…. #NapletonFordRocks!
I’ve worked with Gerald Griffin over 15 years and purchased three Honda Accords from him and his service is always exceptional. I would encourage anyone that is in the market for a new vehicle to stop in and ask for Gerald Griffin. He will take good care of you. He always took great care of me.
I had the Best experience with this dealership. The staff was amazing, the atmosphere is so welcoming and cozy. I recommend bringing you vehicle to Napleton Ford of Oak Lawn
Great experience.
Today I got my oil changed at NAPLETON Ford.....my 1st time there since my Ford Dealership closed....I found out that one of the service managers were at the dealership....and remembered me. Thanks Thomas...my time was not long...which is good 🙂I didn't have to wait long for my oil change. Great waiting lounge 😊
Drove off in my new car thanks to Jay!!! 10 starts!! Thanks Jay
Hands down the worst dealership service depth ever, how do you accept appointments yet when that day comes you are told the car will sit for a week,
We had the pleasure of having jay as our sales associate and have nothing but great things to say about her. She made the effort of finding the car to starting the purchase processes as easy as can be will definitely be referring future customers to this location.
Very slow inefficient, did not do all the work required most of the representatives were overly busy took a couple hours just to get an oil change
Nick ristich is one great guy this is my 4 th car from him he always makes me happy and he is so fun to work with him napelton ford is the place for your new or pre driven car or suv do get down here and see Nick thanks Nick
Jay got me approved when no one else would and gave me the best test drive I’ve ever had in my life genuinely. Will be coming back to buy as many cars as I can 🙏
Nick Ristich was great!
Nick was great, he did magic and got me my truck u are tge man nick
Nick ristich the salesman is a dream come true he works very hard and he gets u what u want I don’t know who owns Napleton but you got to keep him around I will refer more people to nick because he just knows what to do so come see nick he is amazing thanks nick
Jay was so nice and was so helpful w/ helping me look for the right vehicle and I found it thanks to her. Thank you Jay highly recommended.
I brought my vehicle in because of a low tire. Jake took care of the issue expeditiously and was very personable!
Everything was good except for the labor charge for an oil change way to high.
Thank you guys for everything!
Without a doubt I recommend you go to this dealer ALl is the best seller he has already sold me 2 cars And without a doubt I recommend them so that you ask about it when you go it seems to me a very honest person.
Ali was great thanks you
Great dealership! Ali was super helpful and made the buying process as smooth as possible!
Thanks Ali
Jay was great to work with! Extremely transparent, honest and patient while making our decision.
Just bought my daughter a new Bronco. The process with Napleton was pretty seamless and the salesman was great to deal with. Ill be back.
John potter was my salesman. Did a fantastic job. Very friendly, didn't Rush or make us feel obligated. Great dealership.
Jumana Sweis was excellent
Jay was great and helped out in buying a vehicle super quickly and super easily with great pricing
Great customer service, friendly staff, fast and efficient service. But most of all I would like to thank Bill Parks…… he was the best from the beginning of my arrival to the end of my departure. Thank you so much Bill for all of your help! Keep up the great customer service and keep up the great job helping your customers! It is greatly appreciate it!!!!
Service was outstanding! I was very satisfied.
Had a great buying experience with Stephanie Fernandez in sales it was very nice and quick very informative sales associate will definitely go back to her to buy again
very good environment goes out of your way to make sure the vehicle is what you want exactly
Experience with Napleton Ford of Oak Lawn has been the Best.
Fast and excellent service! I was informed of what was going on every step of the way and made sure I got out of there in a timely fashion.
Ali makes me give the five stars .he is the best
Ali was great thank you
Had a great experience with Stephanie she sold me my ford ecosport which i absolutely loved. Keep up the great work Stephanie thanks again.
Don and Jay were more than amazing. Thank you for my new car!
(Translated by Google) I absolutely loved my experience at Napleton Ford. Best, Stephanie was great, she made sure everything was done right, she went above & beyond, I honestly would recommend her and her entire dealership to my family & friends Thank you so much got blessed. I loved my experience at Napleton Ford. Best, Stephanie was great, she made sure everything was done right, she went above and beyond, I would honestly recommend her and her entire dealership to my family and friends thank you very much God bless you. (Original) I absolutely loved my experience at Napleton Ford. ...
Jay and stef Great customer service sales personnel very good. Highly recommended..
Great service and friendly staff. First time here, will definitely coming back. Thank you, guys!
Good service team 👍
Sales consultant nick ristich not only got me the car I wanted but also got the payment I could afford ,and my credit was not great no hassle 100% recommended
Nick Ristich was a pleasure to do business with with, Would definitely recommend you come see him if looking for a new ford at Napelton Ford in Oak Lawn !!! Thanks Again Nick !