Customer Testimonials

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Google Apr 27, 2025

I had a great experience with Karen as my salesperson. She was very thorough and went way out of her way to find me what I wanted at the best price. She was also extremely personable and professional. I was dreading the thought of going to a car dealership to buy my new vehicle but Karen and the whole team at Napelton Ford from the finance department to the manager made it a dealership that I would highly recommend to everyone!! Don’t forget to ask for Karen.

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Google Apr 26, 2025

Had another great experience with Nick Ristich and team. This is the 2nd car I've purchased there and left happy. I highly recommend dealing with Nick to get you a great deal on a car. He goes out of his way to help

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Google Apr 23, 2025

Process was quick, and staff, specifically, John Potter, was helpful, explained everything and was able to get me into the vehicle I wanted. Great service.

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Google Apr 23, 2025

Well, this place is always busy for service. It is frustrating to wait in a long line of cars BUT be patient because they work fast and efficiently. I am always out in 30 minutes and the waiting area is clean and comfortable. I really like that I get alerts on my phone and check out is 75% automated- the other 25% the senior service advisors, like Bill Parks, like to say goodbye, talk next steps, and give you a pat on the back or a fist bump if they think you’re cool. They will get 5 stars when they fix that other ...

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Google Apr 20, 2025

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Google Apr 20, 2025

Thank you Ali

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Google Apr 20, 2025

JP was amazing. He reached out early and had everything ready to go so I could just get in and drive when I went to pick the car up. Highly Recommended!

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Google Apr 20, 2025

I received great service by Irving when I bought my new Maverick he is agreat sales man I recommend you ask for him you won't be sorry

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Google Apr 19, 2025

Thank you Ali

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Google Apr 18, 2025

The service was stellar and completed in a timely manner. The service coordinator was knowledgeable, polite, and helpful. He explained what had been completed. In other words, he was a great communicator. I have always been satisfied with Napleton Ford and Ford vehicles.

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Google Apr 17, 2025

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Facebook Apr 16, 2025

my family and I have been buying our cars from Karen for the pass 10+ years!! alway great friendly service...we wouldn't go anywhere else!

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Google Apr 15, 2025

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Google Apr 15, 2025

Nick the salesman was very nice to work with he was very helpful and he answered all my questions and was very nice as well thank you Nick come see him for your next car or SUV at napelton

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Google Apr 14, 2025

I went into Ford in Oak Lawn because of special employee discount specials. As I was wondering around the lot looking at new Explorer’s and Bronco’s my salesman, Mario approached me. He took the time to get to know me and what kind of cars I have driven and what I liked in cars and trucks. He listened and helped guide me to the choice I made. The entire staff and crew worked well as a team and it left a great impression on me.

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Google Apr 10, 2025

I came to help my sister get a car and ended up getting a new Bronco! Nick the sales guy work so hard to get me the best value for my trade in and im so happy with my new 2024 Big Bronco! If you need a car go see Nick he'll get you right!

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Google Apr 10, 2025

Nick Ristich was the best

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Google Apr 10, 2025

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Google Apr 10, 2025

John Potter has been dealing with us for years. He is knowledgeable and easy to work with. Always made our purchase a very good experience.

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Google Apr 10, 2025

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Facebook Apr 9, 2025

Great service. Matt was very nice.

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Google Apr 9, 2025

3.5 rounded down. When I made the appointment, I was told on the phone that it should only take about an hour to an hour and a half to fix the recall. When I arrived I was then told it could take upwards of four hours, just depending on when they could fit me in. The appointment was made to guarantee I was on the schedule. Either respect the appointment time or be more upfront with wait times.

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Google Apr 9, 2025

Bought my bronco from them a year ago from out of state. The young lady I worked with was very nice. I think I let her down by giving 5 stars in everything but four in one category. My only gripe about the dealership is they try to hard sell you on getting a low jack like these cars don’t have locational data on them already. But in fairness, they didn’t charge me for it

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Google Apr 9, 2025

JP took care of us very well. Leaving out with a new Bronco

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Google Apr 8, 2025

John (JP) was an absolute legend to work with. This is a guy that they need to clone and put into every car dealership. He's straight to the point, polite, courteous and respectful. It's not easy car shopping with a toddler and JP and the team at Napleton Ford made us feel right at home. Not to mention, we came from southeast Wisconsin to make the deal happen and JP and the team here made it totally worth the drive. Thanks again, guys!

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Google Apr 8, 2025

Stan was incredibly helpful in finding the perfect vehicle for my wife, Barbara, specifically her Denali. We have three grandchildren under two, so space for strollers was a key requirement. Stan was attentive to her needs and addressed every one of her concerns. I also appreciated his guidance on utilizing the media screens to play DVDs and access our Xfinity service. Thank you, Stan, for your thorough understanding of what we were looking for and for taking the time to answer all of our questions. Your assistance has made a difference, and we're grateful for your support. A happy ...

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Google Apr 8, 2025

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Google Apr 8, 2025

Ronald is the BEST

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Google Apr 8, 2025

John Potter, sales, sold us a Mini Cooper. Was great, understanding, polite, trusting and professional. Would highly recommend working with him to buy a car.

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Google Apr 8, 2025

Nick R. is the man! He was professional, friendly, and helped out a bunch! 11/10 experience!

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Google Apr 8, 2025

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Google Apr 7, 2025

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Google Apr 7, 2025

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Google Apr 7, 2025

I had an excellent experience at the Napleton Ford dealership of Oak Lawn. I was very pleased with the kindness and professionalism of the staff especially sales consultant Ali Huseen. His work ethic and honesty is unlike anything else and when I return to Napleton Ford I would be very pleased to be helped by Ali again.

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Google Apr 6, 2025

Rick was great unlock Westfield work with my needs

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Google Apr 4, 2025

Great

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Google Apr 4, 2025

We had a major repair that cost a pretty penny but Bill really worked with us and helped us out a lot to resolve the issue. It was very big job and was done in a timely manner. I’m definitely coming back for any other services that’s needed. Thanks again Bill you’re very much appreciated.

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Google Apr 2, 2025

I was satisfied with the work done on my car

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Google Apr 2, 2025

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Google Apr 1, 2025

I went for a test drive at Napleton Ford in Oak Lawn and Nick Ristich set me up!! It was a great experience and I look forward to working with Nick in future. The whole team that I interacted with was fantastic. Thank you again!!!

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Google Mar 30, 2025

Fastest car buying process ever ! Waking in to get options walked out in an upgraded, fully loaded SUV that I love!!! Nick made the whole thing painless and effortless!! I will definitely send my friends and family to him !

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Google Mar 29, 2025

Our sales rep, Mario, at Napleton Ford in Oak Lawn, Illinois, is one of the best vehicle sales professionals we have ever had the pleasure with whom to work. Mario helped us obtain a beautiful 2025 Vapor Blue ST-Line Explorer at a decent price and he gave us a pretty fair price for our 2018 Escape with 16,400 miles. Mario and his associates were very kind, courteous and helpful. Mario’s professionalism speaks volumes for Napleton Ford and we were pleased working with him.

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Google Mar 28, 2025

Best service you will ever have.

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Google Mar 26, 2025

I stop by the ford dealership on my way from the dentist to look at some Bronco's. Wasn’t planning on buying anything just to inquire about the styles. When I got out the car Nick Ristich approached me. I immediately stated I’m not looking to buy today, I just want to sit in a Bronco and look at the different body styles. He immediately said no problem. I can help you take a look and answer whatever questions you may have. He stated that I deserve a new car. I was so nervous I sat in a ...

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Google Mar 25, 2025

I had a fantastic experience working with Jeff Treadwell at Napleton of Oak Lawn! From the moment I walked in, Jeff was personable, attentive, and incredibly detail-oriented. He took the time to understand my needs and made sure I felt completely comfortable with my purchase decision. His knowledge and professionalism made the entire process smooth and stress-free. I highly recommend Jeff to anyone looking to make a big purchase—his guidance and expertise truly make a difference!

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Google Mar 22, 2025

ABSOLUTELY LOVE NICK AND MARIO!!!!!!!!!!! I got my second car here and they helped get into exactly what I want and a great price I wouldn’t go anywhere but here for service I mean that whole hearted nick has always been my go to this place makes me feel right at home. If you’re looking for great service great people, prices and vehicles this is gonna be your place no joke!

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Google Mar 22, 2025

They made purchasing a new Ford F-150 XLT effortless. The right price up front, and through document signing in 15 minutes. A great experience.

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Google Mar 20, 2025

Nick Ristich was super helpful! Got us in and out quickly! Thank you!!

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Google Mar 19, 2025

Very nice & professional customer service. Great & quick technicians also. My guy Tim is the Bomb dot com.. Tim knows customer service. Mr. Napleton, Give that man a raise! To top it off, one of the sales guys also gave my daughter Chips on the house. We also met Mr. Napleton (the younger edition). Tall young handsome dude! Listen folks, I’m originally a Southerner, & I know hospitality. Do yourselves a favor & head over to Napleton in Oak Lawn for some good ole southern style hospitality & tell em Mr. Chuck Taylor sent ya…. #NapletonFordRocks!

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Google Mar 19, 2025

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Google Mar 18, 2025

I’ve worked with Gerald Griffin over 15 years and purchased three Honda Accords from him and his service is always exceptional. I would encourage anyone that is in the market for a new vehicle to stop in and ask for Gerald Griffin. He will take good care of you. He always took great care of me.

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Google Mar 18, 2025

I had the Best experience with this dealership. The staff was amazing, the atmosphere is so welcoming and cozy. I recommend bringing you vehicle to Napleton Ford of Oak Lawn

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Google Mar 17, 2025

Great experience.

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Google Mar 17, 2025

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Google Mar 16, 2025

Today I got my oil changed at NAPLETON Ford.....my 1st time there since my Ford Dealership closed....I found out that one of the service managers were at the dealership....and remembered me. Thanks Thomas...my time was not long...which is good 🙂I didn't have to wait long for my oil change. Great waiting lounge 😊

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Google Mar 15, 2025

Drove off in my new car thanks to Jay!!! 10 starts!! Thanks Jay

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DealerRater Mar 14, 2025

Hands down the worst dealership service depth ever, how do you accept appointments yet when that day comes you are told the car will sit for a week,

Read at DealerRater

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Google Mar 14, 2025

We had the pleasure of having jay as our sales associate and have nothing but great things to say about her. She made the effort of finding the car to starting the purchase processes as easy as can be will definitely be referring future customers to this location.

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Google Mar 13, 2025

Very slow inefficient, did not do all the work required most of the representatives were overly busy took a couple hours just to get an oil change

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Google Mar 13, 2025

Nick ristich is one great guy this is my 4 th car from him he always makes me happy and he is so fun to work with him napelton ford is the place for your new or pre driven car or suv do get down here and see Nick thanks Nick

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Google Mar 13, 2025

Jay got me approved when no one else would and gave me the best test drive I’ve ever had in my life genuinely. Will be coming back to buy as many cars as I can 🙏

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Google Mar 12, 2025

Nick Ristich was great!

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Google Mar 12, 2025

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Google Mar 9, 2025

Nick was great, he did magic and got me my truck u are tge man nick

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Google Mar 8, 2025

Nick ristich the salesman is a dream come true he works very hard and he gets u what u want I don’t know who owns Napleton but you got to keep him around I will refer more people to nick because he just knows what to do so come see nick he is amazing thanks nick

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Google Mar 8, 2025

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Google Mar 8, 2025

Jay was so nice and was so helpful w/ helping me look for the right vehicle and I found it thanks to her. Thank you Jay highly recommended.

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Facebook Mar 7, 2025

I brought my vehicle in because of a low tire. Jake took care of the issue expeditiously and was very personable!

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Google Mar 7, 2025

Everything was good except for the labor charge for an oil change way to high.

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Google Mar 5, 2025

Thank you guys for everything!

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Google Mar 5, 2025

Without a doubt I recommend you go to this dealer ALl is the best seller he has already sold me 2 cars And without a doubt I recommend them so that you ask about it when you go it seems to me a very honest person.

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Google Mar 2, 2025

Ali was great thanks you

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Google Mar 2, 2025

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Google Mar 1, 2025

Great dealership! Ali was super helpful and made the buying process as smooth as possible!

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Google Feb 28, 2025

Thanks Ali

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Google Feb 28, 2025

Jay was great to work with! Extremely transparent, honest and patient while making our decision.

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Google Feb 27, 2025

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Google Feb 27, 2025

Just bought my daughter a new Bronco. The process with Napleton was pretty seamless and the salesman was great to deal with. Ill be back.

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Google Feb 25, 2025

John potter was my salesman. Did a fantastic job. Very friendly, didn't Rush or make us feel obligated. Great dealership.

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Google Feb 25, 2025

Jumana Sweis was excellent

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Google Feb 21, 2025

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Google Feb 21, 2025

Jay was great and helped out in buying a vehicle super quickly and super easily with great pricing

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Google Feb 20, 2025

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Google Feb 19, 2025

Great customer service, friendly staff, fast and efficient service. But most of all I would like to thank Bill Parks…… he was the best from the beginning of my arrival to the end of my departure. Thank you so much Bill for all of your help! Keep up the great customer service and keep up the great job helping your customers! It is greatly appreciate it!!!!

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Google Feb 18, 2025

Service was outstanding! I was very satisfied.

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Google Feb 15, 2025

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Google Feb 13, 2025

Had a great buying experience with Stephanie Fernandez in sales it was very nice and quick very informative sales associate will definitely go back to her to buy again

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Google Feb 13, 2025

very good environment goes out of your way to make sure the vehicle is what you want exactly

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Google Feb 12, 2025

Experience with Napleton Ford of Oak Lawn has been the Best.

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Google Feb 11, 2025

Fast and excellent service! I was informed of what was going on every step of the way and made sure I got out of there in a timely fashion.

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Google Feb 11, 2025

Ali makes me give the five stars .he is the best

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Google Feb 11, 2025

Ali was great thank you

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Google Feb 9, 2025

Had a great experience with Stephanie she sold me my ford ecosport which i absolutely loved. Keep up the great work Stephanie thanks again.

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Google Feb 8, 2025

Don and Jay were more than amazing. Thank you for my new car!

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Google Feb 8, 2025

(Translated by Google) I absolutely loved my experience at Napleton Ford. Best, Stephanie was great, she made sure everything was done right, she went above & beyond, I honestly would recommend her and her entire dealership to my family & friends Thank you so much got blessed. I loved my experience at Napleton Ford. Best, Stephanie was great, she made sure everything was done right, she went above and beyond, I would honestly recommend her and her entire dealership to my family and friends thank you very much God bless you. (Original) I absolutely loved my experience at Napleton Ford. ...

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Google Feb 7, 2025

Jay and stef Great customer service sales personnel very good. Highly recommended..

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Facebook Feb 4, 2025

Great service and friendly staff. First time here, will definitely coming back. Thank you, guys!

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Google Feb 4, 2025

Good service team 👍

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Google Feb 4, 2025

Sales consultant nick ristich not only got me the car I wanted but also got the payment I could afford ,and my credit was not great no hassle 100% recommended

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Google Feb 4, 2025

Nick Ristich was a pleasure to do business with with, Would definitely recommend you come see him if looking for a new ford at Napelton Ford in Oak Lawn !!! Thanks Again Nick !


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